Video Calling Transforms Immigrants’ Connection to Family Back Home

December 19, 2011 § Leave a comment

By Dervedia Thomas and Cristabelle Tumola

“He looks okay,” Rosa, 77, said in Spanish before bursting into tears.

Video conferencing has allowed her to see her son Luis, 40, who has been living in the United States for the past eight years.

Through a big-screen TV, Rosa and her family, Luis’ wife, three kids and his new 8-month old grand son, saw him as he stood alone in an enclosed room at the office of Austro Financial Services in Jackson Heights.

The family made the half-hour trip from the rural town of Guapan, Ecuador, to Austro, where an Ecuadorian bank with branches in the United States, Italy and Spain offers video conferencing services.

Luis was happy to see his family. They had only spoke by telephone before. If he finds steady work, he will go back to the conferencing center at least once a month.

Like many immigrants, Luis is working in the United States to provide for his family back home. He cannot return to Ecuador for vacation, weddings or special holidays because he is undocumented and cannot easily come back to the United States if he leaves. Even for those who are documented, special days like Mother’s Day, Valentine’s Day and Christmas are spent in Internet cafes, video teleconferencing centers or on their phones connecting with loved ones.

One out of four U.S. immigrants who own smart phones make use of PC or mobile video calling according to a study by Rebtel, a leading mobile company based in Sweden.  The company’s research has also found that smart phones are the primary source of Internet access in many immigrants’ home countries as fixed broadband Internet is not as readily accessible.

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